WFS Recycling Pty Ltd trading as Waste Free Systems (ABN 23690316726) (“Waste Free Systems”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us or use our services.
1. What Personal Information We Collect
We may collect the following types of personal information:
Name, business name, and contact details (address, phone, email)
Billing and payment information
Service usage information (e.g. waste collection volumes, service requests)
Website usage information (via cookies, analytics, or similar technologies)
Any other information you provide to us directly
2. How We Collect Personal Information
We collect personal information when you:
Contact us via our Website, email, or phone
Sign up as a customer or request a quote
Use our recycling and waste management services
Visit our Website (cookies and analytics tools may collect information automatically)
3. How We Use Personal Information
We use your personal information to:
Provide and manage our recycling and waste services
Process payments and manage accounts
Communicate with you about your services, invoices, and updates
Improve our services and Website
Comply with legal and regulatory requirements
4. Disclosure of Personal Information
We may share personal information with:
Our employees, contractors, and service providers who assist in delivering services
Payment processors, IT providers, and logistics partners
Regulators, government authorities, or as required by law
Third parties in the event of a business sale, transfer, or restructure
We will not sell or rent your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes physical, electronic, and managerial safeguards.
6. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Please contact us using the details below.
7. Cookies and Analytics
Our Website may use cookies and analytics tools to improve functionality and user experience. You can disable cookies through your browser, but some features may not work properly.
8. Overseas Disclosure
We do not generally disclose personal information overseas. If we ever do, we will take reasonable steps to ensure it is protected in line with the APPs.
9. Complaints
If you believe we have breached your privacy, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our Website with a new effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Waste Free Systems
Email: info@wastefreesystems.com.au
Phone: 1300 731 404